Water Damage and Restoration

Initial Inspection and Preliminary Determination Process:

  1. Survey structure
  2. Moisture inspection
  3. Mapping water and moisture migration

K&K Cleaning and Restoration’s inspection process is designed to determine the following:

  1. Health and safety considerations
  2. Moisture content in materials
  3. The range of contamination or Category of water (see below)
  4. The degree of saturation and anticipated evaporation rate or Class of water (see below)
  5. Establish whether or not specialized experts are necessary

Water Damage and Restoration Services


K&K is certified by the IICRC and employs OSHA and EPA standards and regulations

  1. Assessment
  2. Water Extraction
  3. Mitigation
  4. Drying and Dehumidification
  5. Cleaning and Sanitizing
  • K&K specialists will identify the source of water intrusion, visible material deterioration, and microbial growth
  • Testing is conducted to evaluate and document the extent of water migration and moisture intrusion into building materials and contents
  • Determine the Category of water and the Class of water
  • Moisture sources are identified, located, and corrected or controlled
  • Extract all standing water utilizing specialized equipment, enhanced evaporation of remaining moisture, collection and removal of all water vapor
  • Assess the property to determine what is salvageable and what will be disposed of
  • Conduct full deconstruction of all damaged areas, remove all soils and contamination. Sanitization, cleaning, and restoration standards are based upon the Category of water contamination
  • Inspect for mold damage

What You CAN Do:

  • Remove as much excess water as possible by mopping and blotting
  • Wipe excess water from wood furniture and fixtures
  • Remove and prop up wet upholstery cushions for even drying
  • Place plastic or foam blocks between furniture legs and wet carpet
  • Remove oriental or area rugs from wet wall-to-wall carpet or wood flooring
  • Remove valuable paintings and art objects to a secure and dry location
  • Stay out of rooms where wet ceilings are sagging or are retaining water
  • Open drawers and cabinet doors for complete drying
  • ​Hang furs and leather goods to dry separately at room temperature
  • During summer: turn air conditioning on, if safe to do so, for maximum drying

What You Should NOT Do:

  • DO NOT: Use a household vacuum cleaner to remove water or on a wet surface
  • DO NOT: Use any electrical appliance or device if it is, or has been, wet
  • DO NOT: Leave books, magazines, or other colored items on wet carpets or floors
  • DO NOT: Enter into rooms with standing water if electricity is still on
  • DO NOT: Turn on lights or electrical appliances mounted on or plugged into a wet wall or ceiling
  • ​​DO NOT: Use TV’s, electronics, or other household appliances while standing on wet carpet or floors, particularly on wet concrete floors

The Categories of water refer to the range of contamination in the water:

Category 1:
Category 1 water originates from a sanitary water source and does not pose a substantial risk to people. Examples of Category 1 water sources may include water that overflowed from a bathtub or a broken water supply line, i.e. supply line for an ice maker

Once clear water leaves its source it can quickly become contaminated and deteriorate to Category 2 or 3 based upon surrounding environment

Category 2:
Category 2 water contains significant contamination and has the potential to cause sickness if contacted or consumed by humans due to significant levels of bacteria, mold, and or chemicals. Examples of Category 2 water may include “overflow” water from an appliance, toilet, aquarium or waterbed

Due to bacterial breeding and mold growth, Category 2 becomes a Category 3 situation if left untreated for 48 hours or more

Category 3:
Category 3 water is grossly contaminated and can contain disease-causing organisms and toxins. Examples of Category 3 water may include sewer back-flow, rising flood waters due to possibility it may contain raw sewage, pesticides, heavy metals or toxic organic substances

The water restoration technician must wear personal protection equipment. Affected objects such as carpet, padding, and sheetrock must be removed and disposed. A biocide must be applied to kill micro-organisms on site

Water damage environments are classified by their relative degree of water saturation. Determining the Class of water will determine the amount and type of equipment utilized to dry the structure.

Class 1:
Water and absorption is restricted: Generally affecting only part of a room. Minor water extraction required, with carpeting and pad sustaining little or no levels of wetness

Class 2:
Water and absorption is significant: Generally affecting an entire room and where the water has wicked up the walls less than 2 feet

Class 3:
Water and absorption is intrusive: Water has saturated ceilings, flooring, subflooring, and walls above 2 feet. Examples of Class 3 can be where the water source originated from above. Heavy water extraction is required

Class 4:
Water and absorption requires specialized techniques, equipment, and drying methods